Privacy Policy

1. Introduction

LogicInbox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support automation service.

2. Information We Collect

Account Information

• Name and email address
• Billing and payment information (processed securely by Stripe)

Service Data

• Support ticket content from connected helpdesks (Help Scout)
• Product and order information from connected e-commerce platforms (WooCommerce, Shopify)
• Customer information necessary for support automation
• AI-generated draft responses

Usage Information

• Credit usage and billing history
• Draft generation counts per store
• Error logs for troubleshooting

3. How We Use Your Information

• To provide and maintain our Service
• To generate AI-powered draft responses for your support tickets
• To remember customer preferences and context (Customer Memory feature)
• To process payments and manage your subscription
• To communicate with you about your account and updates
• To improve and optimize our Service
• To detect and prevent fraud or abuse

4. AI Processing and Customer Memory

Our Service uses AI to analyze support tickets and generate draft responses. The Customer Memory feature stores relevant information about your customers (such as preferences, allergies, or previous issues) to provide more personalized support. This data is:

• Encrypted at rest and in transit
• Isolated per organization
• Not used to train general AI models
• Deletable upon request

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party services that help us operate our business, including payment processors, cloud infrastructure providers, AI service providers, and email delivery services. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Secure authentication with email verification
• Regular security audits
• Access controls and monitoring

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some data may be retained for legal or legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to or restrict processing
• Withdraw consent

To exercise these rights, contact us at support@logicinbox.com.

9. Cookies and Tracking

We use essential cookies only for authentication and session management through Supabase Auth. We do not use third-party advertising cookies or analytics tracking tools.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@logicinbox.com